The New Chrysler Reverses Decision: Let's Take Care of Customers

Following the lead of the new GM, the new Chrysler (post-bankruptcy Chrysler) has finally agreed to honor warranty claims, lemon law claims and safety recalls regarding any Chrysler vehicle, according to the Detroit News. After receiving much grief from consumer advocate groups and injured customers, the new Chrysler has decided to reverse a previous unpopular position.

Basically, this meant that customers who purchased a vehicle prior to June 10, 2009 and experienced an unresolvable issue with their vehicle was left out to dry with little or no legal recourse. Since the new Chrysler recent restructuring, the automaker had adamantly decided not to honor any previous claims related to any affected vehicles prior to the bankruptcy. Typically, filing bankruptcy allows one to clean its slate and move forward. However, it would have been unwise for the new Chrysler to take such a position. Thank God Chrysler has decided to do the right thing and step up to the plate. If they (the new Chrysler) had chosen not to offer any protection to customers, who came to Chrysler's rescue pre-bankruptcy buying vehicles, they could have potentially left many customers with a bitter taste about the ailing automaker, causing a public relations nightmare.