a ) If the answer is yes, it is strongly recommended you return to the dealer for the repair. If its a recall, it should be taken to the dealer, since the work will be performed for free.
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| b) Most new-car dealers are just as competitive with pricing as independent shops or service chains. |
2) Reputation |
a) What are friends and family saying?
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| b) Do you have referrals? |
| c) Have they received any service repair awards? |
| d) If it is a new-car dealer that is servicing your vehicle, ask about their customer satisfaction scores. |
3) Mechanics Qualifications |
a) What type of training has the mechanic had? A highly skilled technician is required for most of today's advanced vehicles? |
| b) Is the mechanic ASE (Automotive Service Excellence) Certified? This is the gold standard for the industry. |
| c) Are the technicians skilled to work on your vehicle? |
4) Appearance of Service Repair Area |
a) Is it clean? |
b) Does it appear organized?
c) Is it kid-friendly?
d) Is free Wi-Fi service offered?
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| 5) Customer Service |
a) Are you greeted immediately? |
| b) Are you feeling valued as a customer? |
c) Does the shop listen to your concerns?
d) Does the shop work by appointment?
e) Is shuttle service available?
f) Is a free loaner vehicle available?
g) Are you able to effectively communicate with the service department?
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| 6) Before having any work performed, shop around for estimates. Ask about specials? Check the website for service specials and/or discounts. Inquire to see if they match prices, too. Some businesses even offer discounts, if you take a photo and post it on your social media outlets. |
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