Uber, the transportation company that rails against all forms of regulation and safety oversight, has received an ‘F’ from the Better Business Bureau.
The rating stems from 80 complaints filed in the last year alone.
The Better Business Bureau noted that the unaccredited ‘ridesharing’ company’s failing grade is prominently due to billing issues such as surge-pricing, as well as customer problems with the service. It said Uber was unresponsive to its request for “a response to the pattern of complaints.”
The Better Business Bureau concluded:
The Better Business Bureau rating is but a microcosm of Uber operations after several high profile problems. Those problems include an uberX driver who reportedly attacked a passenger with a hammer, fracturing his skull. Meanwhile, district attorneys in San Francisco and Los Angeles called the company “a continuing threat to consumers and the public” and called on the company to stop making false claims about its background checks, which have been proven to be inadequate.
‘Who’s Driving You?’ is a public safety campaign designed to educate the public about the dangers of unlicensed transportation companies. It is an initiative of the Taxicab, Limousine & Paratransit Association, an international non-profit trade association whose membership consists of 1,100 licensed transportation companies. For more information, visit www.WhosDrivingYou.org, follow us on Twitter (@WhosDrivingYou) and follow us on Facebook (facebook.com/WhosDrivingYou).